Shipping
How long will my order take?
11 to 17 business days in total: 3 to 5 business days to process and pack, then 8 to 12 business days in transit. Orders placed after 6:00 PM MT or at a weekend start processing the next business day.
What does shipping cost?
A flat $7.95. Free on orders of $60 or more, calculated after any discount code is applied.
Where do you ship to?
The 48 contiguous United States and Washington, D.C. We cannot ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO/FPO/DPO addresses.
Do you ship to a P.O. Box?
Yes. Those orders go by USPS, because FedEx does not deliver to P.O. Boxes.
Where does my order ship from?
From our manufacturing partner's warehouse in China. We do not hold stock in the United States.
Will I be charged customs or duty on delivery?
No. Import duties are already included in the price on the product page.
Payment and pricing
How can I pay?
We accept credit and debit cards through Stripe, our payment processor. Your card details are handled by Stripe and are never stored by us.
Is sales tax added at checkout?
No. The total shown at checkout is the total you pay.
Returns
How long do I have to return something?
30 days from the day your order is delivered.
Who pays for return shipping?
We do. Email us and we send a free prepaid label within 24 hours. There is no restocking fee.
Do I get the original $7.95 shipping back?
Not if you are returning because you changed your mind. Yes, in full, if the item was faulty or we sent the wrong thing.
When will I see my refund?
We issue it within 5 to 7 business days of our warehouse receiving your return. Your bank then usually takes another 3 to 10 business days to post it.
Can I exchange for a different size or color?
Yes, subject to availability. Tell us what you want in your first email and we will confirm we have it before you send anything back.
Can I return pierced earrings?
Only if the sealed packaging is unopened, or if the item is faulty or was sent in error. This is a hygiene rule, not a preference.
Orders
Can I cancel?
Yes, within 24 hours of ordering. Email us your order number.
Can I change my shipping address?
If you email us within 24 hours, usually yes. After that the order may already have left the warehouse.
My tracking has not moved. What now?
Tracking can take 1 to 3 business days to start updating. If nothing has changed for 7 business days, email us and we will chase the carrier.
Contact
Email: support@hyperzonex.com
Phone: +1 323 287 9584
We reply within 24 hours.